EVP of Client Services

(New York, NY) Promotional medical education company seeking a new Executive Vice President of Client Services. This is a leadership role with strategic oversight of the account management team, responsible for elevating the performance of the assigned team, offering insights on strategy, driving account consistency, and facilitating revenue growth through the mining of new business opportunities.



  • Supervises account management team, providing day to day leadership, support and development.

  • Responsible for performance management, coaching, and discipline of staff, and is involved in the selection of department new hires.

  • Facilitates responses to sensitive client requests, leading internal teams to resolve existing or potential concerns.

  • Collaborates with the executive leadership team to identify and plan for opportunities for account growth

  • Partners with Business Development to formulate and execute pitch and proposal plans.

  • Participates in meetings, providing support in translating client vision into project deliverables across all functional areas.

  • Demonstrates great versatility in understanding and delivering a diverse selection of solutions across a wide array of therapeutic areas, while also maintaining familiarity with client compliance requirements; serves as resource to other account stakeholders.

  • Takes a proactive approach to process improvement and budget tracking.

  • Monitors billable hour submissions of direct reports.

  • Creates effective partnerships with organizational support areas such as Operations, Human Resources, and Accounting.

  • Maintains high level understanding of the needs and processes of all internal stakeholders.

  • Cultivates a strong, applicable knowledge of market conditions and regulatory changes in the pharmaceutical industry



  • Bachelor’s degree required; Business Administration, Marketing, Communications, or other related discipline desired.

  • 10+ years of experience in progressive account management roles; medical communications background required.

  • Leadership experience in a direct supervisory or project management role is highly desirable.

  • Detailed knowledge of the pharmaceutical industry, regulatory practices, and related products and services.

  • Data analysis, budgeting/forecasting, reporting, math, and calculation skills.

  • A valid driver’s license and the ability to regularly visit and work at client locations an average of 2 to 3 days per week or otherwise as required by account activities.

  • Availability for overnight travel up to 30% of the time


Salary: Competitive                                                                             JR-4609